Refund policy

30-Day Returns Policy

We hope you love your Becks Selects order, but if something isn’t quite right, you can request a return within 30 days of receiving your item.

For returns under our additional 30-day returns policy, items should be returned in the same condition in which they were received, unworn and unused, with original tags attached and, where applicable, in the original packaging. You’ll also need your order confirmation or other proof of purchase.

To request a return, please contact us at beckselects@hotmail.com before sending anything back.

Returns should be sent to:

Becks Selects
5 Grafton Street
Worksop
Nottinghamshire
S80 1UG
United Kingdom

Please do not send items back before contacting us, as we need to provide you with the appropriate return instructions.

Change-of-mind returns

For change-of-mind returns, customers are responsible for the cost of returning the item unless we agree otherwise. We recommend using a tracked postal service, as the item remains your responsibility until it reaches us.

This 30-day returns policy is in addition to, and does not affect, your statutory consumer rights.

Damaged, faulty or incorrect items

Please check your order when it arrives and contact us as soon as possible if an item is faulty, damaged, not as described, or you have received the wrong item.

Where an item is faulty, damaged, incorrectly supplied or otherwise does not meet your statutory rights, Becks Selects will arrange or cover reasonable return postage where a return is required and provide the appropriate remedy in accordance with UK consumer law.

Exceptions

Certain goods may be excluded from change-of-mind returns where the law permits this, including personalised or custom-made goods and sealed goods which are not suitable for return for health or hygiene reasons once the seal has been broken.

These exclusions do not affect your rights where an item is faulty, damaged or not as described.

Sale items

Sale and discounted items can be returned in accordance with this policy and your statutory consumer rights.

Exchanges

We do not currently offer direct exchanges. The quickest option is to return the original item and, once appropriate, place a new order for the item you would prefer.

UK cancellation rights

For most goods purchased online, UK consumers have the legal right to cancel an order within 14 days of receiving it without giving a reason. After notifying us of the cancellation, you normally have a further 14 days to return the goods.

Where the statutory cancellation right applies, we will refund the price paid together with the basic standard delivery charge, where applicable. If you selected a more expensive delivery service, we are not required to refund the additional delivery cost.

You may inspect an item as you reasonably would in a shop. We may make a deduction from the refund where the value of the goods has been reduced as a result of handling beyond what is reasonably necessary to establish their nature, characteristics and functioning.

Refunds

We’ll let you know once we have received and inspected your return.

Where a refund is due, it will be made to your original payment method. Statutory cancellation refunds will be made within the timescales required by UK consumer law, generally no later than 14 days after we receive the returned goods or appropriate evidence that they have been sent back.

Your bank or card provider may take additional time to show the refund in your account.

If you have any questions about a return or refund, contact us at beckselects@hotmail.com.